FAQ
Payment Options
What payment methods do you accept?
We offer a variety of secure payment methods to make checkout easy and convenient, including:
• Shop Pay Installments
• Shop Pay
• Apple Pay
• Google Pay
• Amazon Pay
• PayPal
• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• Debit cards with Visa or MasterCard logos
Shipping
Where do you ship from?
All Orders Ship From Our U.S. Distribution Centers
Do you ship worldwide?
At this time, we only ship within the United States.
Do you ship to APO and military addresses?
Yes. We proudly support our military customers and ship to APO/FPO addresses through USPS Ground Advantage.
Do you offer free shipping?
No, we do not offer free shipping at this time.
How long does shipping take?
Orders ship within 1–3 business days, and whenever possible, we strive to ship orders the same business day.
When will my order arrive?
Once shipped, most orders arrive within 3-4 business days, depending on your location and carrier delivery times.
Order cut off 7:00 AM (GMT-05:00) Eastern Standard Time (New York)
Handling time (days) Min 1 Max 3 Fulfilled Mon - Fri
Transit time (days) All destinations Mon - Sat Min 3 Max 4
Total delivery time Estimated delivery time based on customer locations
All destinations: 4-7 business days
Tracking information will be emailed once your order ships.
Returns & Exchanges
How do I return an item for a refund or exchange?
We accept returns of both defective and non-defective products within 30 days of delivery.
To be eligible for a return, non-defective merchandise must be new, unused, and in its original packaging.
Please contact us through our Contact Us page before returning an item and include your order number and reason for the return. We will provide the appropriate return instructions.
Customers are responsible for return shipping costs for non-defective returns. If an item arrives defective, damaged, or incorrect, please contact us so we can provide the appropriate resolution and return shipping instructions.
We also accept exchanges within 30 days of delivery, subject to product availability.
There are no restocking fees.
Once an approved return has been received and inspected, the refund will be issued to the original payment method. Please allow up to 7 days after the return has been received and approved for us to process the refund.
Returned, Refused, or Undeliverable Shipments
If an order is returned because it was refused, unclaimed, or deemed undeliverable by the carrier, we will review the order once the returned merchandise has been received.
Eligible refunds will be issued for the returned merchandise. Original shipping charges and return shipping costs may be deducted when the return resulted from an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to claim the shipment.
Product Information
Are your products original and officially licensed?
Yes. All products sold on DiscAndVinyl.com are brand new, authentic, and officially licensed. We source our products through established distributors and suppliers, so you can shop with confidence knowing you’re receiving genuine merchandise.