Refund policy

Returns and Refund Policy

At DiscAndVinyl.com, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.

30-Day Return Policy

We accept returns of both defective and non-defective products within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which you received it. Non-defective items must be new, unused, and in their original packaging.

To begin a return, please contact us through our Contact Us page and include your order number and the reason for your return. Please do not send a return without contacting us first so we can provide the appropriate return instructions.

Defective, Damaged or Incorrect Items

If your order arrives defective, damaged, or you receive an incorrect item, please contact us as soon as possible.

We will review the issue and work with you to provide an appropriate resolution. When the return is the result of a defective, damaged, or incorrect item, DiscAndVinyl.com will cover the applicable return shipping costs.

We may request photographs or other information to help document damage, defects, or an incorrect shipment.

Non-Defective Returns

We accept returns of non-defective products within 30 days of delivery.

Non-defective merchandise must be returned new, unused, and in its original condition and packaging.

Customers are responsible for return shipping costs for non-defective returns. Original shipping charges are non-refundable unless the return resulted from an error by DiscAndVinyl.com or the item arrived defective or damaged.

Exchanges

We accept exchanges within 30 days of delivery for eligible items.

Please contact us before returning an item for an exchange. Exchanges are subject to product availability. If a replacement item is unavailable, we may issue a refund instead.

Return Shipping

Returns are handled by mail.

For non-defective returns, the customer is responsible for purchasing and paying for return shipping.

For defective, damaged, or incorrect items, please contact us before shipping the item back so we can provide return instructions and determine the appropriate return shipping arrangement.

We recommend using a trackable shipping service when returning merchandise. DiscAndVinyl.com cannot be responsible for return packages that are lost in transit before reaching the designated return location.

Restocking Fees

We do not charge restocking fees.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow up to 7 days after your return has been received and approved for us to process the refund.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the credit to your account.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled once processing or fulfillment has begun.

Returned, Refused or Undeliverable Shipments

If an order is returned to us because it was refused, unclaimed, or deemed undeliverable by the carrier, we will review the order once the returned merchandise has been received.

Eligible refunds will be issued for the returned merchandise. Original shipping charges and return shipping costs may be deducted from the refund when the return was caused by an incorrect or incomplete address supplied by the customer, refusal of delivery, or failure to claim the shipment.

If the carrier determines that the delivery problem was not caused by the customer, please contact us and we will work with you toward an appropriate resolution.

Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.

If you still cannot locate the shipment, contact us and we will assist you with reviewing the tracking information and determining the appropriate next steps with the carrier.